Frequently Asked Questions (FAQ)
What is tradeapp?
tradeapp is an online business solution that allows trade-based businesses to log, track and manage all job activity and product/labour costs in real time.
What equipment do I need?
As tradeapp is online all you need is a computer or laptop (if you are a business) or a tablet or smartphone (if you are a contractor). You also must have access to the Internet.
How do I pay for tradeapp?
A tradeapp license is payable monthly or annually via the website. All payment must be made using a Credit Card using Pay Pal. A discount is provided when an annual license is purchased.
What if I canít LOGIN?
Click LOGIN tab and click Canít Login? Tab to access retrieve password function.
What if I canít find a Contractor?
Ensure search details are correct including the chosen category. Select Show All category to see all available contractors.
What if I canít see a job I know Iím on?
Check with the System Administrator (Office) to ensure you have been assigned to the job in tradeapp.
What if I canít view a document?
This may be due to your smart phone settings Ė check on another device to see if they are receiving the download. All documents are in PDF format Ė ensure you have a PDF reader on your device.
What canít I change Contractor details?
A Contractor is responsible for his/her User License and is the only one who can change his/her details.
Why donít all jobs appear in the Job Calendar?
They should. Ensure the Date Booked is correct.
Can I add another Job Status to the list?
Yes. Click the Status Tab and create New Status for your company.
Why did I receive a Timesheet Rejected email?
Your timesheet was rejected by the System Administrator (Office). Check details and resubmit your timesheet.
How do I change my hourly pay rate?
Rates and other personal details can be changed via My Account.